FAQs

Listed below are couple of answers to questions that are asked by our great customers. If your question is not mentioned below, Feel free to Contact us anytime.

Do templates & themes have licenses?

All Arcademug template & theme purchases have single domain licenses, which will allow you to update* your theme and receive support for licensed domain name. Each license is valid for bug-free* updates and access to support.

Can I use this template for other script platforms? Such as onArcade, PHP Arcade Script..etc

No. You cannot. The templates we sell here are made exclusively for MyArcadePlugin, Arcade Trade Script and AV Arcade. Please check the version and script before purchasing.

Are the templates exclusive/unique for me?

No, They are multi-user premium templates. If you're looking for custom made unique template, Click here to Contact us with your requirements and budget.

Can I Use My Template/Theme On Multiple Sites?

No, Each Template/Theme purchase are strictly for single domain usage. Please refer to our terms of usage for detailed information.

Will my website get down if arcade mug server is down?

No, You have full access to the files. We do not host any files on our server. There is no chance of experiencing downtime if our server is down. unless if there is some problem on your end.

Does my theme/template have expiration ?

No, Your theme/template purchase will not expire.

How long will I receive support?

You will receive life-time technical support for all Arcademug templates. Please refer to our support policy

Can I resell or modify & resell your templates?

You are not allowed to re-sell the template, or modify and use it on another domain name. The template license is exclusive only for the domain it has been purchased for. If you’re selling your website, you can transfer the full site to the new owner, But you cannot use the template license of the old domain on a new domain.

Will I get updates for free if new version of script launches?

Templates are sold for specific version of script platform only. No Updates will be provided for free. check out the version before you buy.

Can I get refunds after purchasing a template?

Once you make the payment and If the product is delivered to your email. We will not make any refunds. Refunds are strictly prohibited. Since, This is a Digital Item and there is no guarantee that you would have modified the files after purchasing it. Please do not contact us for any refund request.

Can you install the template for me?

Yes. We can install the template for you at free of cost. Just contact us with your site ftp/admin panel details.

I need a customization made for my site, Can you do it?

Yes, We offer customization to our current templates and logo design services. We also offer custom made arcade templates that is exclusively made for you. Please contact us with your details & requirements.

How long will it take for me to get the template files?

If you have provided all the required details before payment, Orders submitted to us will be verified and delivered within 12 hours. If you've not received the template files in 12 hours, Please contact us with your order ID

Which Payment Types Do You Accept?

We currently accept payments through Paypal ® only. You need to have a valid verified Paypal ® account to make a successful purchase.